Beyond Intervention: Patient Experience and Health Equity

Year 2 Highlights

Our white paper Improving Patient Experience By Addressing Unmet Needs In Vascular Disease takes a closer look at key opportunity areas in the earliest stages of the vascular patient journey.

The research explores how standardizing processes and adopting new technologies can help doctors and health leaders provide more personalized patient care, deliver better data-driven decision making, and drive an increasingly connected care continuum. Our new research also focuses more specifically on health equity, digging deeper on the experiences of often-underserved populations including pre-intervention peripheral artery disease (PAD) and coronary artery disease (CAD) patients.

Our new study explores the perceptions and experiences of over 1,800 patients, physicians, and health care leaders revealing drastic differences among stakeholders and patient-types.

  Addressing Racial and Gender Bias in Cardiovascular Care Supplement

Did you know women with Coronary Artery Disease (CAD) report poorer clinical outcomes and patient experience compared to their male counterparts? It’s time to change that.

  PAD Year 2 Supplement

Vascular diseases impact patients differently. Our study confirmed that PAD patients tend to have a significantly more difficult journey than their CAD counterparts. Underserved patients are also disproportionally impacted. These challenges have the potential to produce severe consequences such as amputations.


Patients rate their diagnostic experience for coronary and peripheral artery disease lower than physicians and healthcare leaders, indicating that healthcare leaders may be out of sync with patient perceptions.

Awareness of the following three key areas to improve — education, standardization and coordination — can help mitigate the likelihood of a misdiagnosis and/or poor patient experience.


Improving the Vascular Patient Experience:
Three Key Opportunities

In perspective:

Disconnected views of the patient experience

Patient Experience
The patient experience may not be as good as healthcare leaders and physicians think it is, with healthcare leaders especially disconnected from the nuanced challenges of PAD care.
Patient Experience Chart

In context:

An unbalanced effect

Patient Experience
Additional health conditions and societal factors lead to increased likelihood of misdiagnosis and ineffective treatments.
Patient Experience Chart
Two Patients

Opportunity 1: Education

Patients are often unaware of what constitutes serious symptoms

of CAD/PAD patients said:

“I didn’t think my symptoms were a big deal”

of CAD/PAD patients said:

“I struggled with recognizing my symptoms”

of physicians said:

“Patients are unaware that their symptoms may be a factor of disease”


Opportunity 2: Standardization

Diagnostic processes and technologies are inconsistent or unavailable

1 in 5

Vascular patients don’t believe their medical center has the right technological equipment to accurately diagnose them.

1 in 4

Physicians feel that “lack of technology or equipment to accurately diagnose CAD/PAD” is a key barrier to an accurate diagnosis.

1 in 3
Healthcare Leader

Healthcare leaders feel that a “lack of standardized approach for diagnosing CAD/PAD” is a key barrier to an accurate diagnosis.

Two Doctors

Opportunity 3: Coordination

Communication between physicians and specialists is insufficient

of vascular patients said:

“Their various doctors do not cross-communicate enough”

Healthcare Leader
of healthcare leaders feel:

“Coordination between physicians and specialists is suboptimal”

of physicians believe:

“Coordination between specialists and/or between physicians and specialists is suboptimal”

Healthcare Leaders

A Vision for the Future: Improved Patient Care for Vascular Disease


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