Merlin@home Transmitter

Remote Monitoring

Merling@home Transmitter device

Merlin@home Transmitter Notifications and Frequently Asked Questions (FAQs)

If your Merlin@home™ Transmitter experiences an error, you may be notified by the notification speaker, which will beep, or the Progress Lights, which will illuminate. You may also be contacted by your doctor or clinic if they are having trouble receiving the data from your Transmitter. If your Transmitter begins beeping or flashing, the illuminated icons can help you troubleshoot and resolve the error. See the information on this page to identify the specific issue your Transmitter may be experiencing.

Merlin@home Notifications

Can't read information

  1. Press the white Start button once to stop the error notification.
  2. Hold the Transmitter within 1 foot of your implanted cardiac device (Model EX1150 or EX1150W) or place the wand over your implanted cardiac device with the colored side facing you (Model EX1100).
  3. Press the Start button once to restart the device interrogation. The Read Icon will illuminate and the Progress Lights will scroll from left to right.
  4. You can move away from the Transmitter/wand when the Tower Icon is lit.
Read Icon and all Progress Lights are lit

Read Icon and all Progress Lights are lit

Tower Icon and all Progress Lights are lit

Tower Icon and all Progress Lights are lit

Can’t send information

Cellular Adapter

  1. Press the white Start button once to stop the error notification.
  2. Secure the connection at the USB port on the side of the Transmitter then disconnect and reconnect the cellular adapter from the USB cable.
  3. Press the Start button once to restart the data transmission. The Tower Icon will illuminate and the Progress Lights will scroll from left to right while the Transmitter connects.
  4. The Stars Icon will illuminate when the Transmitter has completed its data transmission.
merlin-at-home-cellular-adapter-setup

Landline

  1. Press the white Start button once to stop the error notification.
  2. Disconnect and reconnect the landline cable from the back of the Transmitter and from the splitter and/or phone jack in the wall.
  3. Press the Start button once to restart the data transmission. The Tower Icon will illuminate and the Progress Lights will scroll from left to right while the Transmitter connects.
  4. The Stars Icon will illuminate when the Transmitter has completed its data transmission.
merlin-at-home-cellular-adapter-setup
M@HINDsetup 4.75in

Wireless Broadband Kit

  1. Press the white Start button once to stop the error notification.
  2. Secure the connection at the USB port on the side of the transmitter then disconnect and reconnect the USB adapter from the USB cable.
  3. Confirm the Wireless Access Point is securely connected to an active Ethernet port on your modem.
  4. Press the Start button once to restart the data transmission. The Tower Icon will illuminate and the Progress Lights will scroll from left to right while the Transmitter connects.
  5. The Stars Icon will illuminate when the Transmitter has completed its data transmission.
merlin-at-home-cellular-adapter-setup

Call your doctor or clinic

  1. Press the white Start button once to stop the notification.
  2. Call your doctor or clinic for more instructions.
Stars Icon and all Progress Lights are lit

Stars Icon and all Progress Lights are lit

Does my Transmitter read my device all the time?

No. Your device records and stores all the data from your heart. Your model EX1150 or EX1150W transmitter will securely send information to your doctor or clinic on a routine basis, typically every three months. It also does a quick check of your device on a nightly basis and will send information only if an event (as defined by your doctor) is detected.

What type of data is transmitted?

The information that is sent to your doctor or clinic is the same information that is gathered during an in-office visit. This information is used to assess your medical treatment.

What should I do if my Transmitter starts beeping or the icons start flashing?

Although rare, your transmitter does have the ability to beep and flash. The beeping and flashing is unrelated to the functioning of your implanted device and typically means your transmitter is having trouble connecting. An error or technical issue with your transmitter will not affect your implanted Abbott device. To stop the transmitter from beeping, press and release the white Start button located on the front of your transmitter. The transmitter will try to connect again later. Check other information on this page about how to resolve common transmission errors. Unplug your transmitter from the power outlet and contact Abbott Remote Care Technical Support if your transmitter continues to beep and/or flash.

Will my Merlin@home Transmitter interfere with other electronic devices in my home?

Your transmitter should not interfere with most other electronic devices in your home.

What if I have bad cellular service in my area?

Not being able to connect to a cellular network is rare. If the provided cellular adapter doesn’t work in your area, you have two additional options: wireless broadband (Wi-Fi) or a landline. If you can’t connect to the cellular network, please call your doctor or clinic to discuss connection options.

What happens if my power goes out?

A power outage should not cause any problems with your transmitter. When the power is out, the transmitter won’t be able to send information. Leave it plugged in and the transmitter will automatically reset once the power is restored. There is no need to unplug or manually reset your transmitter.

How do I know if my Merlin@home Transmitter is working?

The green light on the front of your transmitter indicates that it is receiving power. While your doctor or clinic doesn’t check your connection daily, they or Abbott Remote Care Technical Support can confirm that your transmitter is connected and sending data routinely.

Do I need to take my Merlin@home Transmitter with me when I travel?

The typical recommendation is to take your transmitter with you only if you are traveling or away from home for long periods. Check with your doctor or clinic for specific recommendations. If your doctor or clinic recommends not taking the transmitter with you, leave your transmitter plugged in at home and it will read your device information when you return home.

Can my doctor or clinic make changes to my device through the Merlin@home Transmitter?

The Merlin@home transmitter does not allow remote changes to your device settings.

Contact Remote Care for Technical Support for Assistance

Need help with your Merlin@home transmitter? Email mymerlin@abbott.com or call us at (877) 696-3754 (877-myMerlin) Monday-Friday, 8am-8pm ET

Contact remote care

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