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Merlin@home Transmitter

Remote Monitoring

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Troubleshooting and FAQs

Merlin@home Transmitter Notifications and Frequently Asked Questions (FAQs)

If your Merlin@home™ device experiences an error, you should be notified by the notification speaker which will beep. You may also be contacted by your doctor or clinic if they are having trouble receiving the data from your transmitter. If you are notified of a device error, your Merlin@home LEDs should indicate what the problem is. See the information on this page to identify the specific issue your transmitter is experiencing.

Merlin@home Error Notification Displays

Can't read information

  1. Press the Start button to stop the flashing lights and beeping sounds.
  2. Remove other electronic items from the area.
  3. Make sure the front of the transmitter faces where you sleep. The transmitter attempts to read your device again until it succeeds.
  4. Come close to the transmitter (EX1150) or place the wand over the implant (EX1100) and attempt the reading again.
  5. Remain close to the transmitter until the tower icon lights up.
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Read and Progress icons light up

Can’t send information

Cellular Adapter

  1. Press the Start button to stop the flashing lights and beeping sounds.
  2. Secure the connection at the USB port on the transmitter and the cellular adapter connection at the USB Cable.
  3. Reboot the transmitter by quickly pressing the reset button on the back.
  4. The transmitter will boot up and attempt to connect to the local cellular towers again. This can take up to 15 minutes.
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Tower and Progress icons light up

Landline

  1. Check that your wall jack, phone connector, and transmitter cord are firmly connected.
  2. Turn off any TV, computer, or fax that shares your phone line. Consider turning these other devices off at night to ensure your information is sent successfully.
  3. Press and release the Start button to continue. The transmitter attempts to redial.
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Wireless Broadband Kit

  1. Press the Start button to stop the flashing lights and beeping sounds.
  2. Secure the connection at the USB port on the transmitter and the wireless adapter connection at the USB Cable.
  3. Reboot the transmitter by quickly pressing the reset button on the back.
  4. Secure the connections at the wireless access point and your internet router or modem.
  5. The transmitter will boot up and attempt to connect using your internet again. This can take up to 15 minutes.
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Landline

  1. Check that your wall jack, phone connector, and transmitter cord are firmly connected.
  2. Turn off any TV, computer, or fax that shares your phone line. Consider turning these other devices off at night to ensure your information is sent successfully.
  3. Press and release the Start button to continue. The transmitter attempts to redial.
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Call your doctor or clinic

  1. Press the Start button to stop the flashing lights and beeping sounds.
  2. Call your doctor or clinic for more instructions.
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Stars and Progress icons light up

Call Technical Support

  1. If all five progress lights are lit, call Technical Support (877) 696-3754 (877-myMerlin)
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Progress icons light up

Frequently Asked Questions

Does my Transmitter read my device all the time?

No. Your device records and stores all the data from your heart. Your transmitter will securely send information to your doctor or clinic on a routine basis, typically every three months. It also does a quick check of your device on a nightly basis and will send information only if an event (as defined by your doctor) is detected.

What type of data is transmitted?

The information that is sent to your doctor or clinic is the same information that is gathered during an in-office visit. This information is used to assess your medical treatment.

What should I do if my Transmitter starts beeping or the icons start flashing?

Although rare, your transmitter does have the ability to beep. The beeping is unrelated to the functioning of your implanted device and typically means your transmitter is having trouble connecting. An error or technical issue with your transmitter will not affect your implanted Abbott device. To stop the transmitter from beeping, press and release the white button located on the front of your transmitter. The transmitter will try to connect again later. Check other information on this page about how to resolve common transmission errors. If the transmitter continues to beep, unplug your transmitter, and call Abbott Technical Support.

Will my Merlin@home Transmitter interfere with other electronic devices in my home?

Your transmitter should not interfere with most other electronic devices in your home.

What if I have bad cellular service in my area?

Not being able to connect to a cellular network is rare. If the provided cellular adapter doesn’t work in your area, you have two additional options: wireless broadband (Wi-Fi‡) or a landline. If you can’t connect to the cellular network, please call your doctor or clinic to discuss connection options.

What happens if my power goes out?

A power outage should not cause any problems with your transmitter. When the power is out, the transmitter won’t be able to send information. Leave it plugged in and the transmitter will automatically reset once the power is restored. There is no need to unplug or manually reset your transmitter.

How do I know if my Merlin@home Transmitter is working?

The green light on the front of your transmitter indicates that it is receiving power. While your doctor or clinic doesn’t check your connection daily, they or Abbott Technical Support can confirm that your transmitter is connected and sending data routinely.

Do I need to take my Merlin@home Transmitter with me when I travel?

The typical recommendation is to take your transmitter with you only if you are traveling or away from home for long periods. Check with your doctor or clinic for specific recommendations. If your doctor or clinic recommends not taking the transmitter with you, leave your transmitter plugged in at home and it will read your device information when you return home.

Can my doctor or clinic make changes to my device through the Merlin@home Transmitter?

The Merlin@home transmitter does not allow remote changes to your device settings.

 

Contact Remote Care for Support

Need help with your Merlin@home transmitter? Email mymerlin@abbott.com or Call us at (877) 696-3754 (877-myMerlin)

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