CARDIOVASCULAR
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AN INNOVATIVE SOLUTION FOR OPTIMAL CARE AND CONVENIENCE

  • Wirelessly reads data from your device in the comfort of your home. 
  • Sends data to a secure website that only your medical team can access.

The Merlin.net™ Patient Care Network and Merlin@home™ transmitter work together to make up a communication system that offers increased safety in living with your pacemaker or implantable cardioverter defibrillator (ICD). If your medical team recommends remote monitoring for you and your device, you can perform follow-ups at home or even while traveling with the Merlin@home™ transmitter.

BENEFITS
  • Transfers information to your doctor without an office visit
  • Can reduce the number of office visits you need to make
  • Can monitor your device daily between office visits
RISKS
  • Do not spill any liquid on the transmitter. If you spill any liquid, unplug the transmitter and wipe the liquid off right away. Do not plug the transmitter in until it is completely dry.
  • The Merlin@home transmitter complies with the limits for medical devices contained in  IEC/EN 60601-1-2:2014. However, the Merlin@home transmitter may cause radio interference or may disrupt the operation of nearby equipment. It may be necessary to mitigate this effect by reorienting or relocating the receiving device or shielding the location. 

See Important Safety Information.

TECHNICAL SUPPORT

If you have the Merlin@home™ transmitter and require technical support, contact us:

  • Within the United States: Call Technical Support at +1-877-MY-MERLIN (+1-877-696-3754) or email us.
  • Outside of the United States: Contact your Abbott representative, call Remote Care Technical Support at +46 8 474 4756 or email us.
CYBERSECURITY RELEASE UPDATES
August 29, 2017 cybersecurity Pacemaker firmware update

Abbott released an update to its implantable pacemakers as part of its ongoing commitment to continuously improve patient care. This planned update to pacemaker firmware (a kind of software) adds additional security protections designed to reduce the risk of unauthorized access to patients' pacemakers. The update contains a software release that includes data encryption, operating system patches, and disabling network connectivity features in addition to the firmware update.

See our August 29, 2017 cybersecurity pacemaker firmware update.

January 9, 2017 cybersecurity update

As part of our commitment to continuous improvement, on January 9, 2017, St. Jude Medical announced that it is now deploying the latest release of cybersecurity updates for its Merlin remote monitoring system that is used with implantable pacemakers and defibrillator devices. We collaborated with the U.S. Food and Drug Administration (FDA) and the U.S. Department of Homeland Security’s ICS-CERT unit on these updates. The improvements include security updates that complement the company’s existing security measures and further reduce the extremely low cybersecurity risks.

See our January 9, 2017 cybersecurity release update.

ADDITIONAL RESOURCES
HOW THE MERLIN.NET™ PATIENT CARE NETWORK AND MERLIN@HOME™ TRANSMITTER WORK

The Merlin@home™ transmitter is the part of the system that you can keep in your home or bring with you while traveling. It connects wirelessly to your implanted cardiac device to read the data stored on the device. It then transmits the data to your doctor to read.

If you live in the United States, you will receive the transmitter in the mail, along with setup instructions. If you will be vacationing outside the United States, ask your doctor to contact Abbott support service to find out if your Merlin@home transmitter will work in the country in which you will be traveling.

Your Merlin@home transmitter is included with your implanted cardiac device, and there are no additional costs associated with data transmission within the United States if you are using a landline (traditional phone line) for the transmission.

If you have the Merlin@home™ transmitter and require technical support, contact us:

  • Within the United States: Call Technical Support at +1-877-MY-MERLIN (1-877-696-3754) or email us.
  • Outside of the United States: Contact your Abbott representative, call Remote Care Technical Support at +46 8 474 4756 or email us.
WATCH ANIMATIONS AND VIDEOS, INCLUDING PATIENT STORIES, TO HELP YOU LEARN ABOUT YOUR CONDITION.
SETTING UP YOUR MERLIN@HOME™ TRANSMITTER FOR REMOTE HEART MONITORING

Setting up a transmitter as part of your remote heart monitoring system for your implantable cardiac device is a very simple process. And it is well worth the small amount of time it takes, since remote monitoring: 

  • Provides you with time to get out and enjoy all that you would like to do, since it means that you may have fewer in-person clinic visits for a device check.1
  • Provides you with better outcomes and fewer problems often associated with having a cardiac rhythm disorder.

Learn more about remote monitoring.

YOUR MERLIN@HOME™ TRANSMITTER

Your Merlin@home™ transmitter comes with the equipment you need and a quick-start guide that will lead you through the setup process. Also be sure to follow any setup instructions your doctor gives you.

WHEN YOU HAVE A TRADITIONAL TELEPHONE LANDLINE

The process is simple:

  1. Place your transmitter on a sturdy flat surface next to your bed and near a phone jack and an electrical outlet.
  2. Angle the transmitter so it faces where you lie on your bed.
  3. Insert the transmitter’s phone cord splitter into the available phone jack.
  4. Plug the transmitter’s power cord into the electrical outlet.
  5. The transmitter will then begin to boot up; lights on the front of the transmitter will flash in sequence.
  6. After a few seconds, the icon furthest to the left on the transmitter’s face will light up, the transmitter will beep, and the lights will flash in unison.
  7. The transmitter is now ready to sync with your device.
  8. When the transmitter syncs with your device, it automatically transmits the device’s data over the traditional telephone line to a secure, password-protected website, the Merlin.net™ Patient Care Network (PCN), where your physician or clinical staff can interpret it. 

Note that:

  • The Merlin@home™ transmitter reads your device’s data without affecting the device’s function in any way. 
  • During the short transmission, you will not be able to make or receive telephone calls. Other than when it is sending information, the Merlin@home transmitter will not cause any issues with your phone line, so be sure to keep it plugged in.
WHEN YOU DO NOT HAVE A TELEPHONE LANDLINE: USING A CELLULAR ADAPTER

If you do not have a standard phone line, you may choose to use a cellular adapter for a monthly fee with a contract. You do not need a cellular phone to use the cellular adapter. However, you must order a cellular adapter; it does not come with your Merlin@home™ transmitter kit.

Setting up the transmitter with the cellular adapter is simple:

  1. Place your transmitter on a sturdy flat surface next to your bed near an electrical outlet.
  2. Angle the transmitter so it faces where you lie on your bed.
  3. Insert the cellular adapter into the transmitter as indicated in the instructions that come with the adapter.
  4. Plug the transmitter’s power cord into the electrical outlet.
  5. The transmitter will then begin to boot up; lights on the front of the transmitter will flash in sequence.
  6. After a few seconds, the icon furthest to the left on the transmitter’s face will light up, the transmitter will beep, and the lights will flash in unison.
  7. The transmitter is now ready to sync with your device.
  8. The adapter will automatically find a local cellular network; once the transmitter syncs with your device, it then transmits your device’s data over ths network.

To learn about the wireless Merlin@home™ adapter and the service contract, call +1-877-MY-MERLIN (+1-877-696-3754).

WHEN YOU DO NOT HAVE A TELEPHONE LANDLINE: USING A BROADBAND KIT

If you do not have a standard phone line, you may choose to use a broadband kit, which consists of a wireless USB adapter and a wireless access point for a one-time upfront fee. You must have existing internet service. You must also order a wireless USB adapter; it does not come with your Merlin@home transmitter kit. 

Setting up the transmitter with the broadband kit is simple:

  1. Find the router that is already in your home.
  2. Plug the Ethernet cable attached to the wireless access point into an open Ethernet port on your router.
  3. Plug the power supply for the wireless access point into the wall electrical outlet.
  4. Plug the wireless adapter’s USB cable into the USB port on the transmitter and clip it onto the back of the transmitter.
  5. Place your transmitter on a sturdy, flat surface next to your bed, near an electrical outlet.
  6. Angle the transmitter so it faces where you lie on your bed.
  7. Plug the transmitter’s power cord into the electrical outlet.
  8. The transmitter will then begin to boot up; lights on the front of the transmitter will flash in sequence.
  9. After a few seconds, the icon furthest to the left on the transmitter’s face will light up, the transmitter will beep, and the lights will flash in unison.
  10. The transmitter is now ready to sync with your device; the wireless adapter will automatically communicate with the wireless access point connected to your existing router and transmit your device’s data.

GETTING HELP

If you have the Merlin@home™ Transmitter and require technical support, contact us:

  • Within the United States: Call Technical Support at +1-877-MY-MERLIN (+1-877-696-3754) or email us.
  • Outside of the United States: Contact your Abbott representative, call Remote Care Technical Support at +46 8 474 4756 or email us.
REFERENCES

1. Mabo, P., Victor, F., Basin, P., Ahres, S., Babuty, D., Da Costa, A., ... Daubert, J-C. & COMPAS Trial Investigators. (2012). A randomized trial of long-term remote monitoring of pacemaker recipients (the COMPAS trial). European Heart Journal, 33(1105-1111). http://dx]doi.org/10.1093/eurheartj/ehr419

2. Mittal S., Piccini, J. P., Fischer, A., Snell, J., Dalal, N., & Varma, N. (2014, May). Increased adherence to remote monitoring is associated with reduced mortality in both pacemaker and defibrillator patients. Abstract LB01-05. Presented at the meeting of the Heart Rhythm Society, San Francisco, CA. This was a retrospective data review and has some limitations.

 

YOUR CYBERSECURITY IS OUR PRIORITY

At Abbott, we create and provide products, devices, and systems that help people live their best lives through good health. Our goal is to ensure our devices, products, and systems meet the highest security standards and that commitment governs how we approach cybersecurity across our business.

Please read this letter from Mark Carlson, M.D. vice president and chief medical officer for Abbott, for more information about the cybersecurity protocols and protections in place for Merlin.net™ Patient Care Network (PCN) and Merlin@home™ transmitter.

If you have any questions about your software version, please call +1-877-MY-MERLIN to speak with an Abbott technician. 

See our August 29, 2017 cybersecurity pacemaker firmware update.  

See our January 9, 2017 cybersecurity release update.

 

 

WHY WOULD I USE A REMOTE SYSTEM FOR COMMUNICATING BETWEEN MY DEVICE AND MY DOCTOR?

Connecting with your doctor through the Merlin.net™ Patient Care Network gives your doctor frequent information about your device’s function, which helps increase safety for you.

HOW WILL MY DOCTOR READ MY DATA?

Your doctor will have access to your device data through the Merlin.net™ Patient Care Network. Merlin.net™ Patient Care Network is able to notify the doctor if it detects an event that needs urgent attention (as defined by your doctor).

WILL THE TRANSMITTER INTERFERE WITH MY HOME PHONE IF I HAVE A LANDLINE?

While your transmitter is sending data, callers will receive a busy signal, just as they would if you were on another call. When the transmitter is not sending data, you should leave it plugged in. It will not interfere with the normal use of your telephone.

WILL REMOTE MONITORING AFFECT MY DEVICE’S PERFORMANCE?

No. Your device will continue to function normally during remote follow-ups and monitoring.

IS THE MERLIN@HOME™ TRANSMITTER COMPLICATED TO USE?

The transmitter is easy to operate, and comes with startup instructions and a user’s guide.

FAQS

Find answers to your questions about cardiac arrhythmias.

IMPORTANT SAFETY INFORMATION

 

IMPORTANT SAFETY INFORMATION

Merlin.net™ Patient Care Network (PCN)

8.0

Remote Care Technical Support: 1-877-MyMerlin (1-877-696-3754) MyMerlin@abbott.com

Brief Summary: Prior to using these devices, please review the Instructions for Use for a complete listing of indications, contraindications, warnings, precautions, potential adverse events and directions for use.

GEMMS is a trademark of GEMMS. Professional EHR is a trademark of Allscripts. NextGen is a trademark of NextGen Healthcare Information Systems, LLC. EpicCare is a trademark of Epic Systems Corporation. Soarian is a trademark of Siemens. Centricity is a trademark of General Electric Company. Paceart is a trademark of Medtronic, Inc. OneView is a trademark of the ScottCare Corporation. IHE is a trademark of Healthcare Information and Management Systems Society.

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