The myMerlin™ mobile app is used with the Confirm Rx™ Insertable Cardiac Monitor to continuously monitor your heart’s rhythm and share that information with your doctor.
In an emergency, do not use the app, and call your doctor.
The terms cardiac monitor and heart monitor both refer to the Confirm Rx Insertable Cardiac Monitor. Some features or mobile platforms described below may not apply based on the app version and the country the app is in use.
You can also download a copy of the FAQs here.
The myMerlin mobile app connects your smartphone to your Confirm Rx ICM (also known as a heart monitor or cardiac monitor) and automatically sends your heart monitor information to your doctor. The app does this using Daily Device Checks and Automatic Scheduled Transmissions. It also allows you to manually record your symptoms as they happen.
The app uses Bluetooth® wireless technology to communicate with your heart monitor.
The app uses the internet, either Wi-Fi‡ or cellular data, to send data to your clinic. For timely transmissions, please make sure your smartphone stays connected to the internet.
The app uses the same language as your smartphone. If the language of your smartphone is not supported by the app, it will default to English.
Make sure your Bluetooth® and Notifications settings are ON and your smartphone has a strong connection to the internet using Wi-Fi or cellular data.
This can be done in your smartphone Settings menu. For help with this, check your smartphone manual.
No. If Bluetooth® is ON and you keep your smartphone within 5 feet (1.5 meters) of you, the app will be able to communicate with your heart monitor. For best results, keep your smartphone nearby as you sleep.
The app uses Bluetooth® technology to communicate with your heart monitor and Wi-Fi or cellular data to send information to your clinic. Keep these settings ON to make sure the app can work properly.
If you are connected to the internet using cellular data, the top corner of your smartphone screen should display an icon and letters or numbers, such as LTE or 4G. From the Settings menu of your smartphone, you can turn Wi-Fi ON and check to see if your smartphone is connected to a network. Check your smartphone manual for details on both.
During a Daily Device Check, myMerlin mobile app checks the status of your heart monitor and reports new data back to your clinic. “Device” refers to your heart monitor. NOTE: Daily Device Checks are not displayed in the History tab.
The myMerlin mobile app retrieves the information that your doctor needs to monitor your condition. This includes arrhythmias detected by the heart monitor.
It is a special transmission scheduled by your doctor. It is like a Daily Device Check but includes all the information since your last scheduled transmission. Past Automatic Scheduled Transmissions are displayed in the History tab.
Typically, the app connects to your heart monitor once each day to collect information and send it to your clinic. However, this depends on the settings and schedule determined by your doctor.
These checks usually happen during the night while you are sleeping. Keep your smartphone near you (within 1.5 meters or 5 feet) when you sleep. If you are not near your smartphone at that time, the app will occasionally try again and will notify you if there is a problem.
The app is performing your Daily Device Check or sending an Automatic Scheduled Transmission to your clinic. The process may take several minutes (in some cases it may take more than 15 minutes, and the countdown timer will restart). During this time, keep the app open. You may record symptoms at any time if you need to.
No. Your app will tell you if there is a problem sending the information to your clinic.
Yes, but never close or quit the myMerlin mobile app on your smartphone. The app needs to be running in the background to work. If the app is closed, it is not working as intended. If you are using the app to Record Symptoms be sure to keep the app open until the app has completed sending information.
No. The app should be continuously open in the background.
No. The app only uses battery when it needs to perform a task, like sending a transmission to your clinic. Even when the app does perform a task, it uses very little battery.
The app will still be able to monitor your device if there are no connection issues. If your Notifications are OFF, you will not be alerted if the myMerlin mobile app needs your attention.
You can turn Notifications ON from your smartphone Settings menu.
It may but some Android‡ versions require the Location Services to be ON for Bluetooth® communication to work. Some Android versions do not require the use of Location Services for the use of Bluetooth® technology. It depends on the operating system version of your Android phone.
No. Android version 6.0.0 and later requires Location Services be ON for Bluetooth® communication to work properly between your app and your heart monitor.
The Confirm Rx ICM encrypts its wireless communication using AES 128-bit encryption and can be paired to only one, authenticated smartphone at a time. The device verifies the 128-bit key at the beginning of every communication. The device also uses Bluetooth® wireless technology low-energy protocols, and proprietary pairing protocols as an added security measure.
The myMerlin mobile app encrypts wireless communication to the database receiving your information, Merlin.net™ Patient Care Network, through a secure TLS connection using SHA 256 cryptographic protection. The Merlin.net PCN is housed in a secure data center that is ISO27001:2013 certified. All data is restricted to authorized users only, as set by your clinic. Merlin.net PCN is certified through the EU-US Privacy Shield program to transfer patient information from the EU to the U.S.
This is how your doctor can collect information from your heart monitor. Your heart monitor sends your heart rhythm information to the myMerlin mobile app, and the app sends that information to your doctor.
No. For security reasons, you can only pair your heart monitor to one smartphone at a time. To pair your heart monitor to a different smartphone than the one you originally downloaded the app to, you need to download and install the app on the new smartphone and perform the pairing process. You will need an activation code to complete pairing. The original smartphone will no longer be paired with your heart monitor.
A serial number is a unique number assigned to your heart monitor for identification purposes. It’s located on the heart monitor patient identification (ID) card given to you by your doctor.
Yes. You will need to download and install the app on your new smartphone and pair it with your heart monitor.
The activation code is for security purposes.
Yes, if you delete “DM” in your Bluetooth® Settings menu you will need to pair your heart monitor and app again. If the app becomes unpaired for other reasons, you will need to delete “DM” from your Bluetooth® Settings menu before repairing your heart monitor and app.
The myMerlin mobile app is not intended for emergency use. In case of emergency, call emergency services or contact your doctor. If you’re experiencing symptoms that are not an emergency and you’ve discussed sending transmissions with your doctor, use the app to record and send them.
Open the app on your smartphone and press the ‘Record Symptoms’ button. You should keep your smartphone nearby and the app open until the ‘Success’ message displays. This process can take about 15 minutes to complete.
Depending on your doctor’s preference, the symptoms may be sent immediately or during routine transmissions.
Your doctor will have provided instructions about what to do when you experience symptoms.
Yes. You can view the app’s History tab to see the symptoms you’ve recorded. Your clinic will let you know if you should come in for a check-up.
If you don’t see a big, blue Record Symptoms button on the app home screen, it may be because there is a message that you need to respond to first or because your clinic does not support this functionality.
Yes. Keep your smartphone charged and turned ON. Make sure Bluetooth® is ON and your phone is near you at night. Stay connected to the internet (Wi-Fi or cellular data) as often as possible. Depending on where you travel and your smartphone plan, additional charges may apply.
As soon as you have a good connection again, the app will send your information to your clinic. However, try to stay connected to the internet (Wi-Fi or cellular data) as often as possible.
No. The app will automatically use the time zone your phone is using to ensure you don′t miss your Daily Device Checks and Automatic Scheduled Transmissions.
Yes. Keep your smartphone near you (within 5 feet or 1.5 meters) while you sleep. If the smartphone is not nearby while you sleep, the app will try to connect with your heart monitor again later. The app also will notify you if there was a problem connecting to your heart monitor.
iOS‡ Specific:
Android Specific:
Tap the Notification to open the myMerlin mobile app (or use the app icon to open it directly). If a ‘Send Data Now’ button is displayed, make sure Wi-Fi is ON and/or you are connected to cellular data with a strong signal (if your signal is not strong, you may need to move to another location to get a better signal). You may tap the ‘Send Data Now’ button or allow the app to automatically try again later.
This means that the app sent you a Notification, and then was able to connect to the internet and send the information to your clinic. No action is needed by you.
This notification means that the app was not able to connect to your heart monitor using Bluetooth® technology during the night. Tap the Notification to open the myMerlin mobile app (or use the app icon to open it directly). You may see a screen with a countdown timer and “Device check in progress”. If you see this screen, let the process complete. If a ‘Try Now’ or ‘Connect Now’ button is displayed, check to ensure your Bluetooth® is ON. After you’ve confirmed your Bluetooth® is ON, you may tap the “Try Now” or “Connect Now” button to connect to your heart monitor or allow the app to automatically try again later.
To help the app connect properly overnight, please ensure that the app is open and Bluetooth® technology is ON. See the app settings above to help you.
This means that the app sent you a Notification, and then was able to connect and check your heart monitor. No action is needed by you.
You may contact your clinic or Abbott Technical Services. To view contact information for your clinic or the Abbott Technical Services, please select the More button on the bottom right of the app and go to the Contact tab.
Abbott One St. Jude Medical Dr., St. Paul, MN 55117 USA, Tel: 1-651-756-2000
™ Indicates a trademark of the Abbott group of companies.
‡ Indicates a third party trademark, which is property of its respective owner. Bluetooth® and the Bluetooth® logo are registered trademarks of Bluetooth SIG, Inc.
Rx Only
Indications: The Confirm Rx ICM is indicated for the monitoring and diagnostic evaluation of patients who experience unexplained symptoms such as: dizziness, palpitations, chest pain, syncope, and shortness of breath, as well as patients who are at risk for other cardiac arrhythmias. It is also indicated for patients who have been previously diagnosed with atrial fibrillation or who are susceptible to developing atrial fibrillation. The Confirm Rx ICM has not been specifically tested for pediatric use.
Contraindications: There are no known contraindications for the insertion of the Confirm Rx ICM. However, the patient’s particular medical condition may dictate whether or not a subcutaneous, chronically insertion device can be tolerated.
Adverse Events: Possible adverse events (in alphabetical order) associated with the device, include the following: Allergic reaction, Bleeding, Chronic nerve damage, Erosion, Excessive fibrotic tissue growth, Extrusion, Formation of hematomas or cysts, Infection, Keloid formation and Migration. Refer to the User’s Manual for detailed indications, contraindications, warnings, precautions and potential adverse events.
Additional Information: Clinicians must log onto Merlin.net™ Patient Care Network to view transmissions from patients’ Confirm Rx ICM. On Merlin.net PCN they can configure transmission schedule and enable or disable features on patient’s myMerlin mobile app. Review of transmissions is dependent on the clinician and may not happen immediately following delivery of such transmissions.
Limitations: Patients may use their own Apple‡ or Android mobile device to transmit information from their Confirm Rx ICM using the myMerlin mobile app. To do so the device must be powered on, app must be installed, Bluetooth wireless technology enabled and data coverage (cellular or WiFi) available. The myMerlin mobile app provides periodic patient monitoring based on clinician configured settings. Transmission data is resent if not sent successfully. However, there are many internal and external factors that can hinder, delay, or prevent acquisition and delivery of ICM and patient information as intended by the clinician. These factors include: patient environment, data services, mobile device operating system and settings, ICM memory capacity, clinic environment, schedule/configuration changes, or data processing.
An Abbott mobile transmitter is available for patients without their own compatible mobile device.
MAT-2003261 v1.0
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Unless otherwise specified, all product and service names appearing in this Internet site are trademarks owned by or licensed to Abbott, its subsidiaries or affiliates. No use of any Abbott trademark, trade name, or trade dress in this site may be made without the prior written authorization of Abbott, except to identify the product or services of the company.
Precautions
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The following pages are intended for medical professionals and provide information on the proper use of products (medical devices, etc.) of Abbott Medical Japan GK.
The information provided here is not intended to provide information to patients and the general public.
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