Connecting You to Your Patients Through Remote Monitoring
SyncUP Support experts work directly with your patients to set up their Abbott remote monitoring apps. The experts deliver one-on-one education to help a patient understand how to use the app and how remote monitoring works—all from the comfort of the patient’s home.
- Patients can learn in a low-stress environment of their own home, which has been shown to increase information retention and encourage compliance.1
- HRS guidelines recommend all cardiovascular implantable electronic device (CIED) patients should be offered remote monitoring as part of standard follow-up.2
- Support services can reduce the time patients need to stay post-procedure for app setup.
A Smooth Setup and Patient Experience
Patients are enrolled in Merlin.net™
Patient Care Network (PCN) at implant. Abbott SyncUP Support experts contact patients after enrollment is confirmed.
The patient is given a brochure after implant letting them know they will be contacted by an Abbott SyncUP Support expert. The expert will assist them with setting up their remote monitoring app and optimizing their smartphone's settings to enable the best app performance. Patients should watch for a call from Abbott SyncUP Support on their home caller ID or 1-877-756-4873 on their smartphone.
Within five days of receiving their implant, an Abbott SyncUP Support expert will work with your patient to get them connected with their app. The expert will:
- Determine if the patient’s smartphone can support using the mobile app for sending device transmissions, and if not, help identify other options, such as an Abbott mobile transmitter
- Help the patient download and pair the mobile app with their device
- Explain how to use the app and educate the patient about remote monitoring
- Answer their questions related to remote monitoring
- Assist with a transmission to your clinic, if needed
If the patient requires a Spanish-speaking expert, we will have one available.
References
- Willis J. The Neuroscience Behind Stress and Learning. July 18, 2014. https://www.edutopia.org/blog/neuroscience-behind-stress-and-learning-judy-willis. Accessed May 28, 2020.
- Slotwiner D, Varma N, Akar JG, et al. HRS Expert Consensus Statement on remote interrogation and monitoring for cardiovascular implantable electronic devices. Heart Rhythm. 2015;12(7):e69-e100.doi:10.1016/j.hrthm.2015.05.008.
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