SyncUp™ support experts work directly with your patients to set up their Abbott remote monitoring apps. The experts deliver one-on-one education to help a patient understand how to use the app and how remote monitoring works—all from the comfort of the patient’s home.
Patients are enrolled in Merlin.net™ patient care network at implant. Abbott SyncUp support experts contact patients after enrollment is confirmed.
The patient is given a brochure after implant letting them know they will be contacted by an Abbott SyncUp support expert. The expert will assist them in setting up their remote monitoring app. Patients should watch for a call from Abbott SyncUp support on their home CallerID or 1-877-756-4873 on their smartphone.
Within five days of receiving their implant, an Abbott SyncUp support expert will work with your patient to get connected. The expert will:
If the patient requires a Spanish-speaking expert, we will have one available.
SyncUP Remote Monitoring Support Overview and Experiences (03:50)