Connecting You to Your Patients Through Remote Monitoring
SyncUP Remote Monitoring Support experts work directly with your patients to set up their Abbott remote monitoring products*. The experts deliver one-on-one education to help a patient understand how to use their remote monitoring product and the importance of staying connected — all from the comfort of the patient's home.
- Patients can learn in the low-stress environment of their own home, which has been shown to increase information retention and encourage compliance.1
- The HRS, EHRA, LAHRS, and APHRS expert consensus on practical management of the remote device clinic states that patients should be educated about the importance of maintaining ongoing connectivity for appropriate remote monitoring.2
- Support services can reduce the time patients need to stay post-procedure for remote monitoring setup and education.
A Smooth Setup and Patient Experience
Patients are enrolled in Merlin.net™ Patient Care Network (PCN). Abbott SyncUP Remote Monitoring support experts contact patients after enrollment.
The patient is given a brochure letting them know they will be contacted by an Abbott SyncUP support expert. The expert will educate the patients on remote monitoring and assist them with setting up their remote monitoring product. Patients should watch for a call from Abbott SyncUP.
Within five days of receiving the request from the clinic, an Abbott SyncUP Remote Monitoring support expert will work with your patient to set up their remote monitoring product. The expert will:
- Assess if the patient needs an Abbott transmitter or has the required product already
- Explain how to use the remote monitoring equipment and educate the patient about remote monitoring
- Answer questions related to remote monitoring
- Assist with a transmission to your clinic, if needed
Enabling You to Focus on Patient Care
Count on the Abbott SyncUP Remote Monitoring Support experts to help your patients get connected. Contact your Abbott representative to learn more about SyncUP Remote Monitoring Support.
Europe
Belgium | +32 800 1 22 33 | |
France | +33 800 000 565 | |
Germany | +49 6196 77 11 444 | |
Ireland | +353 1800 719 893 | |
Italy | +39 02 3596 1070 | |
Spain | +34 900 94 32 39 | |
United Kingdom | +44 800 389 2714 |
Asia-Pacific
Australia | +61 1800 899 081 |
* SyncUP Remote Monitoring Support is not available in all geographies. SyncUP Remote Monitoring Support for patients using the Merlin@home transmitter is not available in Australia.
References
- Willis J. The Neuroscience Behind Stress and Learning. July 18, 2014. https://www.edutopia.org/blog/neuroscience-behind-stress-and-learning-judy-willis. Accessed May 28, 2020.
- Ferrick, Aileen M. et al. 2023 HRS/EHRA/APHRS/LAHRS expert consensus statement on practical management of the remote device clinic. Heart Rhythm. https://doi.org/10.1016/j.hrthm.2023.03.1525
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