CARDIOVASCULAR
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EXPERT TECHNICAL SUPPORT

We are proud of the quality of our products and services, and remain committed to providing exceptional support and assistance to our customers across the globe.

For technical issues and product questions of a technical nature, please contact one of our specialized technical teams below.

CARDIOVASCULAR AND CARDIAC ABLATION TECHNOLOGIES, CAPITAL EQUIPMENT (FOR CUSTOMERS WORLDWIDE)

Includes: electrophysiology, cardiology, atrial fibrillation, heart valves, heart valve repair, HeartMate PHP™ Cardiac Assist Device, OCT, FFR, 3D mapping systems (EnSite Precision™ cardiac mapping system, EP recording systems), Workmate Claris™ system, ICE ultrasound systems (ViewMate™ ultrasound console), X-ray systems (including MediGuide™ technology), large HD display systems (VantageView™ system) and other cardiac surgery and ablation products

Toll-free number: +1-855-478-5833

Fax number: +1-877-281-0261

E-mail: usd_techsupport@sjm.com

Mailing address: Abbott Laboratories

USD Capital Services
One St. Jude Medical Drive
St. Paul, MN 55117
USA

NOTE: Customer requiring technical assistance for Heartmate 3™ Left Ventricular Assist Device, HeartMate II™ Left Ventricular Assist Device, CentriMag™ Pumps, PediMag™ blood pump and PediVAS™ blood pump should contact their current mechanical circulatory support (MCS) technical support channels.

CARDIAC RHYTHM MANAGEMENT PRODUCTS (FOR CUSTOMERS IN THE UNITED STATES, AS WELL AS CANADA AND SOUTH AMERICA)

Includes: pacemakers, ICDs, CRT devices, implantable cardiac monitors, leads, programmers, implant delivery tools and accessories

Toll-free number: +1-800-722-3774

Phone number: +1-818-493-4200

Fax number: +1-800-756-7223

E-mail:TechnicalServices@sjm.com

Mailing address: Abbott Laboratories

Cardiac Rhythm Management Products
15900 Valley View Court
Sylmar, CA 91342
USA

REMOTE CARE (FOR CUSTOMERS IN THE UNITED STATES, AS WELL AS CANADA AND LATIN AMERICA)

Includes support for: Merlin.net™ Patient Care Network, Merlin@home™ transmitter and myMerlin™  for ConfirmRX™ mobile app

Toll-free number: +1-877-696-3754

Fax Toll-free number: +1-818-493-4085

Email: mymerlin@abbott.com

Includes support for: CardioMEMS™ HF System and myCardioMEMS™ patient app

Toll-free number: +1-844-692-6367

Fax number: +1-818-493-4085

Email: myCardioMEMS@abbott.com

Mailing address:Abbott Laboratories

Remote Care Technical Support
15900 Valley View Court
Sylmar, CA 91342
USA

REMOTE CARE (FOR CUSTOMERS IN AFRICA, EUROPE AND THE MIDDLE EAST)

Includes support for: Merlin.net™ Patient Care Network, Merlin@home™ transmitter, CardioMEMS™ HF System and myMerlin™  for ConfirmRX™ mobile app

Phone number: +46-8-474-4756

Fax number: +46-8-760-5126

E-mail: remote.monitoring@abbott.com

Mailing address: Abbott Laboratories Sweden AB

Isafjordsgatan 15
SE-165 40 Kista
Sweden

MECHANICAL CIRCULATORY SUPPORT PRODUCTS (FOR CUSTOMERS IN THE UNITED STATES, CANADA AND EUROPE)

Includes: Heartmate 3™ Left Ventricular Assist Device, HeartMate II™ Left Ventricular Assist Device, CentriMag™ Pumps and PediMag™ blood pump and PediVAS™ blood pump.

FOR CUSTOMERS IN THE UNITED STATES AND CANADA

Main: (925) 847-8600

Customer Service & Technical Support: 24 Hour HeartLine™ (800) 456-1477

Customer Service Fax: (925) 847-8571

Customer Service email: MCSCustomerService@SJM.com

Technical Service email: TTECHServices@SJM.com

Mailing address: Abbott Laboratories

United States and Canada
6035 Stoneridge Drive
Pleasanton, CA 94588

FOR CUSTOMERS IN EUROPE

Customer Service: +32 2 774 68 11

24-Hr Tel: +32(0)2 200 66 45

Mailing address: European Authorized Representative Abbott Laboratories

Coordination Center BVBA,
The Corporate Village,
Da Vincilaan 11,
Box F1,
1935 Zaventem, Belgium

 

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