Customer Service for Healthcare Professionals

Product Support and Technical Services

Find Instructions for Use

Product Instructions for Use are the most reliable source for product support and technical information on topics like electromagnetic interference, remote care device management and issues with ablation capital products.

Contact Information

If you need information about what product(s) a patient has, check their ID card if it's available. If that information is not available and for all other product support and technical questions, contact information is provided below.

Depending on your question, you may be asked to provide pertinent patient and product information, contact information, and any troubleshooting you've already tried.

Ablation Products Technical Services

Cardiac Arrhythmia Products Technical Services

Remote Care for the myMerlin and myMerlinPulse apps & SyncUp Support for first-time app set-up

Get your patients set up with their remote monitoring app.

Coronary and Vascular Products Technical Services

Remote Care Technical Services™ Patient Care Network

Heart Failure Technical Services

Pulmonary Pressure Monitoring

Mechanical Circulatory Support

Call the 24 Hour HeartLine™ at (800) 456-1477 for support with mechanical circulatory support devices.

Structural Heart Product Technical Services

Implantable Cardiac Device Product Performance Reports

Our bi-annual reports detail overall performance and reliability of our Cardiac Rhythm management products.

Product Orders and Billing

Manuals & Technical Resources

Manuals & Technical Resources

MAT-2005615 v5.0