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Merlin™ 2 PCS Programmer with
Remote Support Capability

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Introducing Remote Support on the Merlin 2 Patient Care System (PCS) Programmer, Abbott's latest powerful connectivity solution. The Remote Support feature on the Merlin 2 PCS Programmer is designed to enable an Abbott Representative to view and control the programmer remotely for more convenient care management of patients with Abbott implantable devices.

 

With a familiar user-friendly interface and industry-best cybersecurity practices, the Merlin 2 PCS Programmer with Remote Support capability offers your clinic the option to obtain more timely access to device interrogation and programming assistance, which can allow you to provide more convenient and efficient care management of patients with Abbott devices. Make sure to bookmark this page and check back frequently for new information and resources.

Account Onboarding Guidance

Preparing your account to use the Remote Support feature involves 3 steps:

Return the signed Terms of Use Signature page to your Abbott Remote Support contact

step 1

Obtain approval from your account's IT team for the Merlin 2 PCS Programmer to connect with the account's network

step 2

Attend an in-service Remote Support training and demonstration

step 3

Reach out to your Abbott Remote Support contact if you need assistance with onboarding steps.

Have you explored our Resource Center materials?

We understand the importance of staying informed, especially during the Limited Market Release (LMR) of Remote Support on the Merlin 2 PCS Programmer. That's why we're dedicated to keeping you informed every step of the way through various resources and forms of communication. To make things easier for you, we have gathered all the resources in one convenient location so you can quickly access essential materials. Please see the most current information below.

 

Product Information

Account Administrator Materials

IT Resources

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PATIENTS & CAREGIVERS
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