Customer Service for Healthcare Professionals

Product Support and Technical Services

Find Instructions for Use

Product Instructions for Use (IFUs) are the most reliable source for product support and technical information on topics like electromagnetic interference, remote care device management and issues with ablation capital products.
 

  • Use this website to find product Instructions for Use (IFU), user manuals, and patient information guides for all Abbott cardiovascular medical devices. You can search by product, model number, specialty, or category.

  • Use this link to search for specific information about a product’s MRI safety status, found in the product’s Instructions For Use.

Contact Information

If you need information about what product(s) a patient has, check their ID card if it's available. If that information is not available and for all other product support and technical questions, contact information is provided below.

Depending on your question, you may be asked to provide pertinent patient and product information, contact information, and any troubleshooting you've already tried.
 

Ablation Products Technical Services

Cardiac Rhythm Management Products Technical Services

Cardiac Rhythm Management Remote Care Technical Services
  • Merlin.net™ Patient Care Network
  • Merlin@home™ Transmitters including MerlinOnDemand™ Capable Transmitters
  • myMerlin™ Mobile Applications
  • myMerlinPulse Mobile Applications
  • AVEIR™ Patient Transmitter
  • SyncUp™ Support

Coronary and Vascular Products Technical Services

Peripheral and Coronary Intervention Product Ordering

Heart Failure Technical Services

Pulmonary Pressure Monitoring

Mechanical Circulatory Support

Call the 24 Hour HeartLine™ at (800) 456-1477 for support with mechanical circulatory support devices.

Structural Heart Product Technical Services

Implantable Cardiac Device Product Performance Reports

Our bi-annual reports detail overall performance and reliability of our Cardiac Rhythm Management products.

Product Orders and Billing

Manuals & Technical Resources

Manuals & Technical Resources

MAT-2005615 v7.0