Manage your device ID Card
Keep your ID card information updated so you can always get the best care possible when you need it.
Sustainability is integrated into everything we do at Abbott, and you can help us reduce our carbon footprint. By returning unneeded external devices, Abbott can recycle or properly dispose of these items, which helps to protect and promote a healthy environment. To return your mobile transmitter (Abbott provided smartphone), Merlin@home™ Transmitter, broadband kit, and/or cellular adapter, use the form below to contact us for a prepaid return kit. Abbott will cover all expenses to ensure your items are properly returned. We greatly appreciate your help and participation.
Troubleshooting Support
If you are experiencing technical issues with your external device please contact Remote Care Technical Support at +1-877-MY-MERLIN (+1-877-696-3754) or mymerlin@abbott.com for help before returning your device. In many cases, our team can find a solution to the problem you are having over the phone.
Remote Monitoring Transmitters & Accessories
For returns of mobile transmitters (Abbott provided smartphone), Merlin@home Transmitters, broadband kits, and/or cellular adapters, please fill out the form below and we will send you a prepaid return kit or contact you for additional information or troubleshooting. Submit one form for each product you are returning.
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