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Product Returns

Returning an External Device or Accessory

Product Returns

Sustainability is integrated into everything we do at Abbott, and you can help us reduce our carbon footprint. By returning unneeded external devices, Abbott can recycle or properly dispose of these items, which helps to protect and promote a healthy environment. To return your mobile transmitter (Abbott provided mobile phone), Merlin@home™ transmitter, broadband kit, and/or cellular adapter, use the form below to contact us for a prepaid return kit. Abbott will cover all expenses to ensure your items are properly returned. We greatly appreciate your help and participation.

Troubleshooting Support

If you are experiencing technical issues with your external device please contact Remote Care Technical Support at +1-877-MY-MERLIN (+1-877-696-3754) or mymerlin@abbott.com for help before returning your device. Our team, in many cases, can find a solution to the problem you are having over the phone.

Remote Monitoring Transmitters & Accessories

For returns of mobile transmitters (Abbott provided mobile phone), Merlin@home transmitters, broadband kits, and/or cellular adapters, please fill out the form below and we will send you a prepaid return kit or contact you for additional information or troubleshooting.

Order a Return Kit

 
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Your information will not be used for purposes other than what’s stated here. To ensure your privacy, Abbott will not sell or share your personal information with any third parties or outside mailing lists except as required by law or as stated in our Privacy Policy. Also see our Terms & Conditions.

Indications, Safety & Warnings

Merlin@home Transmitter

Rx Only

Brief Summary: Prior to using these devices, please review the User’s Manual for a complete listing of indications, contraindications, warnings, precautions, potential adverse events and directions for use.

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POLICIES & ADVISORIES
HEALTHCARE PROFESSIONALS
PATIENTS & CAREGIVERS
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CAUTION: These products are intended for use by or under the direction of a physician. Prior to use, reference the Instructions for Use, inside the product carton (when available) or online for more detailed information on Indications, Contraindications, Warnings, Precautions and Adverse Events.

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