CARDIOVASCULAR
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PATIENT ID CARDS FOR CRT-PS, CRT-DS AND THE CARDIOMEMS™ PA SENSOR

As a recipient of an Abbott cardiac device—including a cardiac resynchronization therapy pacemaker (CRT-P), a cardiac resynchronization therapy defibrillator (CRT-D) or a CardioMEMS™ PA sensor—you will receive an ID card that contains important information related to your device.

When you first receive your device, your hospital will submit a device-registration form to us and you will receive a temporary ID card. We will then mail you a permanent card within 30 to 60 days.

CARRY YOUR ID CARD

Always carry your ID card with you.

  • The card includes your physician’s or clinic’s contact information, which those assisting you during an emergency will need to know.
  • When you go through security checkpoints at the airport, you may need to show your ID card to security personnel if your device sets off the detector.
    • Keep in mind that typically, security systems will not affect your device. Move through metal detectors at a normal walking speed and do not pause for more than a few seconds. If your device sets off the detector, tell security about your device and present your ID card.
    • If security personnel choose to use a handheld wand, ask them to move it over your device area quickly.
  • If you are a recipient of the CardioMEMS™ HF System, you can also download a letter from Abbott that briefly explains the device and relevant electronic system information to airline and security personnel.
    Download the letter and print a few copies before you travel.
VERIFY YOUR INFORMATION

When you receive your permanent plastic ID card, which should be within 30 to 60 days of your surgery, check the information on it carefully.

  • If you do not receive your card within that period, please contact us using one of the means below.
  • If the card contains any errors, please contact us so that we can correct our records and send you a new card.
  • If at any time you change your contact information or doctor, please contact us so we can update our records and send you a new card.
KEEP YOUR INFORMATION UPDATED

We provide you with easy ways to be in touch with us to change the information that is on your patient ID card, including your name, address and doctor information.

If you received your device in the United States, Canada or Australia, you can:

If you received your device in a country other than the United States, Canada or Australia, please contact the Abbott distributor in your area.

AUSTRALIA

Abbott
17 Orion Rd
Lane Cove, NSW 2066
Australia

Toll Free Number 61-1800-839-259
Phone Number 61-2-9936-1200
Alternate Number 61-3-9644-5900
Fax Number 61-2-9936-1222

Email: pdt.australia@abbott.com

CANADA

Abbott Medical Canada
6975 Creditview Road, Unit 1
Mississauga, Ontario
L5N 8E9

Toll Free Number: 888-276-4170
Phone Number: 905-286-4000
Fax Number: 905-812-4295

Email: pdt_canada@abbott.com

UNITED STATES

Abbott
Patient Records Dept. 800080
15900 Valley View Court
PO Box 9221
Sylmar, CA 91392-9221
USA

Toll Free Number: 1- 800-550-1648 or 1-800-777-2237 ext. 2183
Answering Service: 1-800-722-3423
Fax Number: 1-888-738-3676

E-mail: sy_pdt@abbott.com

Hours: 6:00 am to 4:30 pm, (Pacific Standard Time), Monday through Friday

PROTECTING YOUR PRIVACY IS IMPORTANT TO US

We need to keep your records up to date. The United States Food and Drug Administration (FDA) requires this tracking. By submitting your information, you agree that Abbott may keep a record of your information and use it to respond to your requests.

All information provided is secure and confidential. We will not release or publish any patient information without notifying you and gaining your approval. Only authorized Abbott personnel have access to this information. Your physician and regulatory agencies, such as the U.S. FDA, will have the ability to request this information. See our privacy policy.

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