CardioGuide HF App

Frequently Asked Questions

Find answers to common questions about the CardioGuide™ HF App, such as how it works with the CardioMEMS™ HF System, how to view and understand your readings, and where to get support.
 


Section 1: General

How does the CardioGuide app work with the CardioMEMS HF System?

The CardioGuide app helps you stay connected with your care team. Your CardioMEMS Pulmonary Artery (PA) pressure readings are sent to your care team for review. If needed, your care team can send you messages, reminders, or medication updates through the app.

What can I do with the CardioGuide app?

Depending on how your care team has set up the app, you may be able to view your PA pressure readings, see your reading trends, and receive medication updates.

You can also use the app to record your blood pressure and weight, and access support resources.

What mobile devices work with the CardioGuide app?

To use the CardioGuide app, you need an Android or iPhone (iOS) smartphone with access to Wi-Fi or a cellular network.

For Android, the operating system needs to be 12.0 or later.

For iPhone (iOS), the operating system needs to be 16.0 or later.

Check the compatibility guide to see if your mobile device is compatible with the CardioGuide app.

Do I always need to be connected to the Internet?

Yes. The CardioGuide app uses either Wi-Fi or a cellular network. Keeping your device connected helps ensure that messages, reminders, and other information can be delivered.

Who can I contact if I'm having issues with the CardioGuide app?

If you are in the United States, contact Abbott Technical Support at 1‑844‑692‑6367.

If you are outside of the United States, reach out to your local Abbott representative.

What do I do if I forgot my password or need to change it?

To change your password, open the More menu at the bottom of your home screen, select Profile, choose Change Password, and follow the prompts to enter and confirm your new password.


Section 2: App Usage & Experience

Can I take my CardioMEMS reading more than once a day?

Take your CardioMEMS readings as often as your clinician tells you to. If you're not sure how often to take them, contact your care team.

Note: Only the first reading of the day will be displayed in the CardioGuide app.

When should I take my CardioMEMS readings?

Follow your clinician's instructions for when to take your readings. If you’re not sure, contact your care team.

Why can’t I see my PA readings on the CardioGuide App?

Not all CardioGuide app users can see PA pressure readings in the app. This feature depends on how your care team sets up the app. If you have questions, contact your care team.

Do I need to take a reading and use the app every day?

Follow your clinician's instructions for taking readings. This helps your care team understand how you are doing and adjust your care if needed.

How long does it take for a reading to appear on my phone?

If your care team has set this feature up for you, you can see your PA pressure in the CardioGuide app within minutes of taking a reading.


Section 3: Understanding Pulmonary Artery Pressure (PAP) Readings

What does my CardioMEMS PA pressure reading mean?

Your PA pressure reading tells your care team how much pressure is in your pulmonary artery. Taking regular readings helps your care team understand your heart failure status. Changes in your PA pressure can help them identify if your heart failure is changing and decide if your treatment needs to be adjusted.

How do I view my past CardioMEMS readings?

Select the Readings tab at the bottom of the CardioGuide app home screen. You can look at your readings by week or month.

What is a PA pressure number?

Your PA pressure is a measurement taken by the CardioMEMS HF System of the pressure in your pulmonary artery. This measurement helps your care team see how hard your heart is working to pump blood and identify changes in your heart failure.

What do the colors in the app mean?

Green indicates a reading is within the optimal range set by your care team. Yellow indicates a reading is outside that range.

What does “optimal range” in the app mean?

Your optimal range is the PA pressure range set by your care team. The app shows this range so you can see whether your readings are within it.

What should I do when I see a yellow reading?

A yellow reading means your PA pressure is outside the optimal range set by your care team. Your care team reviews your readings and will contact you if your treatment needs to be adjusted. Do not adjust your medications without discussing it with your clinician first. If you have questions, contact your care team.


Section 4: Sharing & Access

Can I share my CardioGuide app login information with my family?

For your privacy and security, do not share your login information or password with others.

Can my primary care doctor or other doctors see my data?

The information you send through the CardioGuide app is intended for your care team that is managing your heart failure. If you have questions about who can access your information, contact your clinic.

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