CARDIOVASCULAR
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DESIGNED TO DELIVER CUSTOMIZED SOLUTIONS

We know that your investment in Abbott capital equipment is a significant investment in your hospital’s or clinic’s long-term success. We also know that that success can depend on measurable economic efficiencies and improved patient outcomes. We have designed our capital services with your needs and these goals in mind.

Abbott capital services include:

  • Professional services: For planning, implementation and continued support for a truly integrated lab
  • Our warranty-based service and maintenance plans: The Basic Assurance, Assurance Plus, Assurance Premium and Endurance Plus service plans
  • Master service agreements: For simplified service management
PROFESSIONAL SERVICES FOR YOUR INTEGRATED LAB

Backed by a history of cardiovascular innovation, we are positioned to help you plan for, implement and maintain a truly integrated electrophysiology (EP) lab that we have designed to help support the following goals:

  • Increased workflow efficiencies
  • Reduced health care costs
  • Improved patient outcomes

With a portfolio of state-of-the-art EP products ,we combine our unmatched lab-integration expertise with professional services customized to address your specific needs, so your lab is future-ready, efficient and fully optimized.

The partnership we offer is unique in the industry, with services including project consultation, project management and implementation in these critical areas:

  • Integrated product lab design
  • Integrated product installation
  • Project management, including but not limited to:
    • Kickoff meetings
    • Site surveys
    • Construction plans
    • Mechanical install
    • Modality testing
    • Clinical acceptance
  • Network implementation
  • Advanced training package
  • Other customized solutions
    • Equipment relocation/re-install
    • Network and integration services
    • Customized requests

For more information about our professional services, consult with your sales representative or contact our customer service experts at +1-855-4ST-JUDE (+1-855-478-5833).

BASIC ASSURANCE, ASSURANCE PLUS, ASSURANCE PREMIUM AND ENDURANCE PLUS SERVICE PLANS

Our two warranty-related service and maintenance plans take our partnership with you beyond a product’s initial 12-month warranty, providing you with an expanded range of support to maximize your equipment investment throughout each product’s lifecycle.

Basic Assurance Service Plan

  • Extended product warranty with parts replacement coverage
  • On-site service within 72 hours
  • Overnight shipping, with standard next-business-day afternoon delivery
  • Telephone technical support 24 hours a day, 7 days a week, 365 days a year at +1-855-4ST-JUDE (+1-855-478-5833, option 2)
  • Remote systems diagnostics and maintenance (requires network connection and customer set-up)
  • Loaners systems/components as needed during service/repair of covered product
  • Biomed training course credits as applicable
  • 10% part and labor discount

Additional Basic Assurance Service Plan options available for on-demand purchase are:

  • Software upgrades/revisions
  • Annual preventative maintenance
  • Technology performance package
  • Hardware/software expansion modules

Assurance Plus Service Plan

  • Extended product warranty with parts replacement coverage
  • Software upgrades/revisions
  • Annual preventative maintenance
  • On-site service within 48 hours
  • Overnight shipping, with priority next-business-day morning delivery
  • Telephone technical support 24 hours a day, 7 days a week, 365 days a year at +1-855-4ST-JUDE (+1-855-478-5833, option 2)
  • Remote systems diagnostics and maintenance (requires network connection and customer set-up)
  • Loaners systems/components as needed during service/repair of covered product
  • Biomed training course credits as applicable
  • 10% part and labor discount

Additional Assurance Plus Service Plan options available for on-demand purchase are:

  • Technology performance package
  • Hardware/software expansion modules

Assurance Premium Service Plan

  • Extended product warranty with parts replacement coverage
  • Software upgrades/revisions
  • Annual preventative maintenance
  • On-site service within 48 hours
  • Overnight shipping, with priority next-business-day morning delivery
  • Telephone technical support 24 hours a day, 7 days a week, 365 days a year at +1-855-4St-JUDE (+1-855-478-5833, option 2)
  • Remote systems diagnostics and maintenance (requires network connection and customer set-up)
  • Loaners systems/components as needed during service/repair of covered product
  • Biomed training course credits as applicable
  • 10% part and labor discount
  • Hardware upgrades and revisions
  • Expansion modules
  • Available for a one-year term only

Endurance Plus Service Plan

  • Extended product warranty with parts replacement coverage
  • Software upgrades/revisions
  • Annual preventative maintenance
  • On-site service, priority response level 1 (within 24 hours)
  • Shipping level 1: First overnight (system down), priority next business day (nonsystem down) by 10:30 a.m. in most U.S. areas
  • Telephone technical support 24 hours a day, 7 days a week, 365 days a year at +1-855-4St-JUDE (+1-855-478-5833, option 2)
  • Remote systems diagnostics and maintenance (requires network connection and customer set-up)
  • Loaners systems/components/modules as needed during service/repair of covered product
  • Biomed training course credits as applicable
  • 20% part and labor discount
  • Technology performance package
  • Universal coverage for all system accessories
  • Annual rebate credit
  • Available for a three-year term only

For more information about our Basic Assurance, Assurance Plus, Assurance Premium and Endurance Plus service plans, consult with your sales representative or contact our customer service experts at +1-855-4ST-JUDE (+1-855-478-5833).

MASTER SERVICE AGREEMENTS

We offer master service agreements to make service management of multiple St. Jude Medical capital equipment investments simple and easy.

This offering includes:

  • One service plan expiration date for all your covered equipment—for simple budgeting and planning.
  • One set of terms and conditions for all your covered capital equipment.

For more information about our master service agreements, consult with your sales representative or contact our customer service experts at +1-855-4ST-JUDE (+1-855-478-5833).


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