EXPERT TECHNICAL SUPPORT
We are proud of the quality of our products and services, and remain committed to providing exceptional support and assistance to our customers across the globe.
For technical issues and product questions of a technical nature, please contact one of our specialized technical teams below.
If your country or geographical region is not indicated, please contact your local sales office or distributor listed here.
CARDIOVASCULAR AND CARDIAC ABLATION TECHNOLOGIES, CAPITAL EQUIPMENT (FOR CUSTOMERS WORLDWIDE)
Includes: electrophysiology, cardiology, atrial fibrillation, heart valves, heart valve repair, HeartMate PHP™ Cardiac Assist Device, OCT, FFR, 3D mapping systems (EnSite™ Velocity™ cardiac mapping system, EnSite Precision™ cardiac mapping system, EP recording systems), Workmate Claris™ system, ICE ultrasound systems (ViewMate™ ultrasound console), X-ray systems (including MediGuide™ technology), large HD display systems (VantageView™ system) and other cardiac surgery and ablation products.
Toll-free number: +1-855-478-5833
Fax number: +1-877-281-0261
E-mail: usd_techsupport@sjm.com
Mailing address: Abbott Laboratories
USD Capital Services
One St. Jude Medical Drive
St. Paul, MN 55117
USA
NOTE: Customer requiring technical assistance for Heartmate 3™ Left Ventricular Assist Device, HeartMate II™ Left Ventricular Assist Device, CentriMag™ Pumps, PediMag™ blood pump and PediVAS™ blood pump should contact their current mechanical circulatory support (MCS) technical support channels.
CARDIAC RHYTHM MANAGEMENT PRODUCTS (FOR CUSTOMERS IN CANADA, SOUTH AMERICA AND THE UNITED STATES)
Includes: pacemakers, ICDs, CRT devices, implantable cardiac monitors, leads, programmers, implant delivery tools and accessories
Toll-free number: +1-800-722-3774
Phone number: +1-818-493-4200
Fax number: +1-800-756-7223
E-mail:TechnicalServices@sjm.com
Mailing address: Abbott Laboratories
Cardiac Rhythm Management Products
15900 Valley View Court
Sylmar, CA 91342
USA
CARDIAC RHYTHM MANAGEMENT PRODUCTS (FOR CUSTOMERS IN AFRICA, EUROPE AND THE MIDDLE EAST)
Includes: pacemakers, ICDs, CRT devices, implantable cardiac monitors, leads, programmers, implant delivery tools and accessories
Phone number: +46-8-474-4147
Fax number: +46-8-760-5126
E-mail:technical.support@sjm.com
Mailing address: Abbott Laboratories Sweden AB
Isafjordsgatan 15
SE-165 40 Kista
Sweden
REMOTE CARE (FOR CUSTOMERS IN CANADA, SOUTH AMERICA AND THE UNITED STATES)
Includes support for: Merlin.net™ Patient Care Network and CardioMEMS™ HF System
Toll-free number: +1-877-696-3754
Phone number: +1-818-493-4258
Fax Toll-free number: +1-818-493-4085
Email: mymerlin@abbott.com
Mailing address:Abbott Laboratories
Cardiac Rhythm Management
15900 Valley View Court
Sylmar, CA 91342
USA
REMOTE CARE (FOR CUSTOMERS IN AFRICA, EUROPE AND THE MIDDLE EAST)
Includes support for: Merlin.net™ Patient Care Network and CardioMEMS™ HF System
Phone number: +46-8-474-4756
Fax number: +46-8-760-5126
E-mail: remote.monitoring@abbott.com
Mailing address: Abbott Laboratories Sweden AB
Isafjordsgatan 15
SE-165 40 Kista
Sweden